One Operational Cockpit for Every Guest and Resident Request

Unified aparthotel ticket queue showing Telegram, web chat, email and form channels merged into one ledger view.
Telegram bot, web chat, email and forms — captured, classified by AI and auto-assigned to the right specialist by workload.

Every Channel Lands in One Ticket Queue

From Scattered Channels to a Single Ledger

A digital aparthotel dispatch system starts where Picking up the phone, scrolling WhatsApp and shouting across the reception desk ends. Every guest and resident message — from the Telegram bot, the website web chat widget, email or the contact form — arrives in one ticket queue with a timestamp, channel tag and author.

  • Channels covered: branded Telegram bot, web chat, email, web form
  • Availability: 24/7, including peak load and night shifts
  • Identity: guest, resident or staff — recognised by role

AI Classification Without the Wrong Folder

Our multilingual AI assistant for aparthotels reads the incoming message and decides what it is: an FAQ question to answer from the property knowledge base, a sales lead, an internal task or a maintenance ticket. Repeat messages on an open ticket become a comment, not a duplicate.

  • Entity types: lead, task, ticket — auto-recognised
  • Category buttons: explicit one-tap classification for operational requests
  • Knowledge base answers: guests and staff get instant context-aware replies

Auto-Assignment by Specialisation

Each ticket is routed to the least-loaded specialist of the right discipline — plumber, electrician, HVAC, locksmith, cleaner, security, receptionist. If no profile match is available, a configurable cascade falls back to the dispatcher. Manual reassignment is always one tap away.

See the ticket lifecycle →

Maintenance ticket card showing status pipeline, SLA countdown and side-by-side before and after photographs of completed work.
Status pipeline, deadlines, photographic evidence and a guest-confirmed rating turn every request into a defensible record for owners and contractors.

Provable Work: SLA, Before/After Photos, Customer Sign-Off

A Ticket Lifecycle You Can Defend in a Dispute

Following directly from where Where Aparthotel Operations Break Down Every Day left off — "requests scattered and quietly lost" — every ticket here moves through clear, named statuses. The dispatcher sees who took it, when, how long it has been on each status and whether the SLA deadline is at risk.

  • Statuses: new, accepted, in progress, on site, awaiting parts/access, completed, closed
  • SLA timer: per-ticket deadline, colour-coded by remaining time
  • Overdue dashboard: the dispatcher console highlights breaches in real time

Before/After Photos as Built-In Evidence

Every operational dispatch ticket can carry attached photos of the issue and the result. This is both quality control for the operating company and hard evidence for the apartment owner that the work was actually performed and on what date.

  • Before photo: documents the initial condition reported by guest or resident
  • After photo: confirms completion before the customer is asked to sign off
  • History trail: full audit log preserved per ticket

Customer-Confirmed Quality Rating

Once work is marked complete, the guest or resident receives a confirmation request in the same channel they wrote in. They either approve the result and leave a rating, or reopen the ticket — turning a subjective service complaint into a measurable, accountable cycle.

See how launch works →

Aparthotel dispatcher cockpit inside a Telegram Web App showing live ticket overview, SLA alerts and team assignment panels.
from ₽15 000
No new interfaces to learn. We configure your virtual organisation, you receive a ready operational cockpit driven from a branded Telegram bot.

Run It Through Telegram — Launched in 2–3 Days, White-Glove

The Operational Cockpit Lives in Telegram

The aparthotel ticket system, knowledge base, staff onboarding and reporting are all driven through a branded Telegram bot. The dispatcher and managers use a Telegram Web App console — overview, queue of new requests, ticket details with discussion, assignment, masters, routes and reports.

  • For dispatchers: summary, overdue alerts, ticket drill-down, reassignment
  • For specialists: their queue, statuses, photo upload, status changes
  • For management: reports on volume, SLA performance, ratings

White-Glove Setup, Not a DIY Constructor

Configuration is done by the BriemChain AI team. We load your property's documents into the knowledge base, set up specialisations, SLA defaults, channels and the branded bot. Staff training is not required — usage instructions live inside the bot itself, and the assistant explains any action on the spot.

  • What we configure: organisation, roles, channels, knowledge base, SLA, branded bot
  • Timeline: 2–3 days from brief to live system
  • Data residency: Russian hosting, 152-FZ compliant by design

Turnkey Digital Dispatch — From ₽15 000

Setup + monthly subscription, priced per property

The price model combines a one-time setup and onboarding fee with a monthly subscription scaled to the size of your aparthotel. The exact figure is calculated against your channels, specialisations and unit count — request a quote and you receive a written offer the same business day.

  • Included: dispatch, AI assistant, knowledge base, moderated reviews, SEO landing
  • Launch: 2–3 business days, white-glove
  • Starting from: ₽15 000
Live in 2–3 business days, white-glove setup by the BriemChain AI team